SECURITY

HOD is committed to protecting the personally identifiable information that you share with us.  We take all reasonable steps to protect our customers' data against unauthorized access using Secure Sockets Layer (SSL) encryption technology to protect your online order information.

By using this Site, you agree that you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and account, and you accept responsibility for all activities that occur under your account and password. If you access this Site on a public computer or use a computer to which multiple people may have access, follow all relevant instructions to sufficiently disconnect and log off of this Site and the computer system you are using to prevent unauthorized access to your account.

EMAIL NOTICE

Email, in general, is not a secure form of communication, and can be intercepted as it travels across the Internet. DO NOT send credit card numbers or other sensitive information via email.

COPYRIGHT NOTICE

Unless otherwise noted, all materials on this web Site are protected by United States and international copyright laws. This includes but is not limited to: trademarks, website design, images, text, graphics, logos, button icons, photographs, video clips, audio clips, and all software. The Site as a whole (meaning the arrangement, collection, and assembly) is © 2007, HOD, KC Louis Woodrow Inc. also known as www.houseofdog.com - ALL RIGHTS RESERVED.

All content and any compilations thereof now or hereafter included on this Site, including, but not limited to, text, graphics, logos, icons, images, video clips, audio clips and software (collectively “Content”), is the property of HOD, or with respect to software its software suppliers, and is protected by United States and international copyright laws. The Content may be used only for shopping and purchasing from HOD and for no other purpose. Any other use of the Content, including but not limited to the copying, dissemination, reproduction, modification, distribution, transmission, publication or display is strictly prohibited.

TRADEMARK INFORMATION

The trademarks or trade dress of HOD cannot be used without our written permission. Trademarks or trade dress include the HOD name and logo, as well as other graphics, logos, page headers, button icons, scripts and the "look and feel" of the Site, including layout, color combinations and graphic elements.

House Of Dog™ is a trademark in the United States and other countries. HOD graphics, logos and service names are trademarks of HOD and said trademarks may only be used by HOD and shall not be used in connection with any product or service that is not expressly authorized by HOD or in any manner that is likely to cause consumer confusion or in any manner that disparages or discredits HOD.

INACCURACY DISCLAIMER

HOD does not guarantee that the information contained on this Site will not contain errors, inaccuracies or omissions. From time to time there may be information on the Site that contains typographical errors and/or omissions that may relate to product descriptions, pricing, and availability, or other inaccuracies. HOD reserves the right to correct any errors, inaccuracies or omissions and to change or update information or Content at any time, each without prior notice (including prior to fulfilling any order that you may have submitted). Such errors, inaccuracies or omissions may relate to price or to product description or availability. Further, HOD reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, whether or not the order has been submitted, confirmed and/or your credit card has been charged. HOD will attempt to notify you of a change in price before the order is placed. If your credit card has been charged for the purchase and your order is canceled, HOD will promptly issue a credit to your credit card.

INTENDED FOR USERS OVER 18 YEARS OF AGE

The safety of minors is very important to us. Although this Site is intended for use by persons at least 18 years of age, HOD cannot prohibit minors from visiting our Site and must rely on parents and guardians (at least 18 years of age at the time of use) to decide which materials are appropriate for children under 18. HOD will not knowingly collect personal information from minors.

INDEMNITY

You agree to indemnify and hold HOD and its officers, agents, employees, affiliates, and other partners harmless from any loss, liability, claim or demand, including, but not limited to, reasonable attorney’s fees, made by any other third party due to or arising out of your use of this Site, including your use of this Site to provide a link to another site or to upload content or other information to this Site.

DISPUTES

This Site is operated by HOD, with offices in the United States of America. If there is any dispute regarding this Site, by using this Site, you agree that the dispute will be governed by the laws of the state of California without regard to its conflict of law provisions. You agree to personal jurisdiction and venue in the state and federal courts of the state of California, Los Angeles County.

TERMINATION OF SITE USE

HOD, in its sole discretion, may terminate your account or use of this Site at anytime. You are personally liable for any orders that you place or charges that you incur before your termination. HOD reserves the right to change, suspend, or discontinue all or any aspects of this Site at any time, without prior notice.

VIOLATION OF TERMS

You understand and agree that HOD has sole discretion, and without prior notice, HOD may terminate your access to the site, and remove any unauthorized User content, if HOD believes that the User content you provided has violated or is inconsistent with the Terms or with the intention behind them, or that you have violated the rights and/or policies of HOD, another User, or the law. HOD may release user information about you if required by law or subpoena, or if the information is necessary or appropriate to release to address an unlawful or harmful activity.

UPDATING YOUR INFORMATION

If any of your information has changed, or you would like to revise any information let us know at info@houseofdog.com. We will gladly make the changes for you.

PRIVACY POLICY

At HOD, we are concerned with protecting your privacy. We use the information we collect about you to provide a personalized shopping experience. We may also use it to tell you about special offers that we think you'd appreciate.  You'll never have to worry about receiving a barrage of unexpected email from us if you have not subscribed with us. We will not sell, rent or trade your information.

We occasionally have third party agents, subsidiaries, affiliates and joint ventures that perform functions on our behalf. They have access to personal information needed to perform their functions, and are contractually obligated to maintain the confidentiality and security of the data. They are restricted from using this data for other purposes, and in any way other than to provide the requested services to HOD, and may not alter or resell the data.  HOD is committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us (the phrase "personal information" means any information by which you can be identified, such as your name, mailing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what personal information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information. The Privacy Policy applies only to customers in the United States.

COLLECTING INFORMATION ABOUT YOU

As a part of our commitment to your privacy, HOD supports and adheres to the guidelines and practices adopted by the Direct Marketing Association’s "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers; (2) honor customers requests not to share their information with other marketers; and (3) honor customer requests not to receive mail, telephone or other solicitations from HOD.

There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases.

Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted not to receive communications from us.

In general, you can browse our Site without telling us who you are or revealing any personal information about yourself. When you submit your personally identifiable information to us, you are giving us your consent to the collection, use and disclosure of your personally identifiable information as set forth in our privacy policy.  In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily identify yourself.

USING INFORMATION ABOUT YOU

We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about HOD. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. In such cases we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

To serve you better, we may combine information you give us online, in our showrooms or through trade events. We may also combine that information with publicly available information and information we receive from or cross-reference with our partners. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.

Please note that any requests to remove or update your personal information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.

COOKIES AND HOW WE USE THEM

Our web site uses "cookies." A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive. Generally, we use cookies to remind us of who you are, tailor our products and services to suit your personal interests, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

We may contract with third parties who may use cookies and collect information on our behalf. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our Service Providers. However, we respect your right to choose whether to be included in such services.

You may have read about "cookies," nuggets of information that a Web Site you visit will store on your own computer. HOD uses cookies so that we can recognize you and serve you better when you shop at our Site.

Your cookie contains such information as your billing and shipping addresses and the contents of your shopping cart. It does not include your credit card number.

At HOD, we believe that the use of cookies is essential to a seamless online shopping experience. For that reason, it is not possible to purchase items at HOD without one.

LINKS TO THIRD PARTY SITES

Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.